---
title: "Find and download your Practor invoices"
summary: "You get an invoice each time your card is charged. Find it under Settings, Usage, and press the download icon to save the PDF."
source: https://practor.app/en-za/help/account-and-billing/find-and-download-your-practor-invoices
published: 2026-09-29T07:17:43.865Z
updated: 2026-09-29T07:17:43.865Z
category: "Account and billing"
---

Each time we charge your card, you get an invoice for it. That's one when your
usage is settled, one each time you top up your balance, and one a month for
Ava Front Desk if you have it switched on.

Only an owner or an admin of the practice can see them.

## Find an invoice

1. Open **Settings**.
2. Under **Billing**, choose **Usage**.
3. Scroll down to **Invoices**.

The newest invoice is at the top. Each row shows the invoice number, the date
the charge covers from, its status and the amount. For usage, that date is when
the usage began, so it can be earlier than the day you were charged. Ten fit on a page, and **Next** and **Previous**
move through the rest.

Until your card has been charged, the section reads **No invoices yet**.

![Settings, Usage, Invoices: three invoices, each with its number, date, a Paid label, the amount and a download icon](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/costs/invoices.png?_a=BAMAOGDh0#848x317 "The newest invoice is at the top.")

## Download an invoice

Press the download icon at the end of its row. Your browser downloads the
invoice as a PDF you can save or print.

For usage and top-ups, Practor makes the PDF when you download it, so it has
your billing details as they are then. If you correct your address, the next
download has the new one.

## Read the status

| Status | What it means |
|---|---|
| **Paid** | The money has left your card. Every invoice for usage or a top-up is paid when it's issued. |
| **Pending** | A Front Desk invoice we haven't charged yet. |
| **Failed** | We couldn't charge your card for a Front Desk invoice. |

When a charge fails, a **Payment failed** banner appears at the top of the page.
Press **Retry payment** to charge your default card again, or **Update payment
method** to add another card.

![The Payment failed banner, with Retry payment and Update payment method](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/costs/payment-failed.png?_a=BAMAOGDh0#848x86 "The banner stays until the charge goes through.")

## Get each invoice by email

We email an invoice for usage and for a top-up to your billing email, with the
PDF attached. If you reply, it goes to billing@practor.app.

To set the address:

1. Open **Settings**, then **Usage**.
2. Under **Billing contact**, press **Edit details**. The **Subscription
   information** form opens.
3. Fill in **Billing email** and press **Save changes**.

![The Subscription information form, with Billing email at the top and Save changes at the bottom](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/costs/billing-details-form.png?_a=BAMAOGDh0#512x804 "Billing email is the only field you have to fill in.")

Until you set one, a **Subscription information required** banner shows at the
top of the page, and its **Set information** button opens the same form. With
no billing email, nothing is emailed, but the invoice is still under
**Invoices**. You also need a billing email before you can top up.

## Put your practice's details on the invoice

The **Bill to** part of an invoice comes from **Billing contact**. Press
**Edit details** to change any of these:

- **Billing email**
- **Tax ID / VAT number**
- **Company registration**
- The billing address

**Business type** is saved but doesn't appear on the invoice.

## Check what an invoice charges for

An invoice for usage has one line for each thing you used, with how many, the
rate and the total. Claims, Ava's notes and storage each get a line of their
own. If a rate changed partway through, the old and new rates are separate
lines.

A top-up has one line, **Balance top-up**, for the amount you added.

If your practice is billed in one currency and your card is charged in
another, the invoice says what left your card and the exchange rate we used.

Practor isn't registered for VAT, so there's no VAT on its invoices.