---
title: "See your medical records"
summary: "Records holds what your practices wrote down about you, on one page. All of it came from a practice you are connected to, and one can lock its own part."
source: https://practor.app/en-za/help/patients-and-records/see-your-medical-records
published: 2026-09-17T20:38:24.053Z
updated: 2026-09-29T07:14:52.573Z
category: "Patients and records"
---

**Records** holds what your practices have written down about you. Conditions, medicines, allergies, vaccines, procedures, results, visits, and any documents they've shared. It's one page, and all of it came from a practice you're connected to.

**Your health summary** sits at the top: the short version of what your practices hold. Anything you're allergic to leads it, under **Allergies: show this to any practitioner**, because that's the part worth handing over in a waiting room. **Taking now** and **Being treated for** follow, and the date of your last visit closes it.

Under that sit the categories, each with a count, so **Medicines** or **Results** takes you straight there and **Everything** brings you back.

![The Records page, with the health summary and the categories under it](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/records/list.png?_a=BAMAOGDh0#1440x900 "The summary first, then a category for each kind of record.")

## If your records are locked

Two things can stand between you and this page, and the page says which.

**No records yet** means no practice is connected to you at all. **Connect a practice** takes you to My practices, where you can add one.

**Verify your ID to see your records** means something different: you're connected, but for appointments only. Booking a visit online connects you far enough to book, and no further. Practices file what they record under your ID number, so Practor asks for yours before opening any of it.

![Records locked to a bookings-only connection](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/records/locked.png?_a=BAMAOGDh0#1128x210 "Booking online connects you far enough to book, and no further.")

**Verify ID** starts that. It asks for your ID or passport number, exactly as the practice has it written down. Match it and **Verified. Your records and invoices from this practice are now available.** comes back.

Waiting on more than one practice? There's a button for each, named, so you unlock them one at a time. **Unlock full history** on the practice in **My practices** is the same check, if you'd rather start there.

## Search and filter the list

The search box takes a name or a practice. Under it sit **All practices** and **All time**, which narrow the list by where a record came from and roughly when. They work together.

Any row opens where it sits, so you keep your place instead of losing the list. Long lists load a stretch at a time, behind a button that says how many more there are.

If a search finds nothing, **Clear search and filters** puts everything back.

## Documents

Letters, referrals and reports arrive under **Documents**. Anything you haven't opened has a **New** label, and the page counts them for you at the top.

Each names the practice that shared it, the day it arrived and how big the file is. **Open** reads it in a new tab. Open one in full and you can **Download** a copy.

## Results

**Results** holds readings and lab values. One appears here only after your practitioner has finished writing up the visit it belongs to. A test that's been taken but not yet signed off isn't there, which is why a result can exist at the lab before it exists here.

## If something you expect is missing

Practices choose what they share, and Practor shows you what they chose. A practice can hold a record and not put it here.

Practor withholds nothing of its own. The page says so at the foot of the list: if something's missing, ask the practice that treated you for it directly. [Who can see your records](/help/patients-and-records/who-can-see-my-records) covers the other direction, which is who can reach yours and the log of who has.

## Related

- [Who can see your records](/help/patients-and-records/who-can-see-my-records)
- [Understanding your invoice](/help/billing-and-claims/understanding-your-invoice)
- [What happens after you book an appointment](/help/scheduling/what-happens-when-you-book)