---
title: "Who can see your records"
summary: "See every practice connected to you, read the log of who opened your record, and give a family member access."
source: https://practor.app/en-za/help/patients-and-records/who-can-see-my-records
published: 2026-09-14T06:45:13.780Z
updated: 2026-09-29T07:17:43.782Z
category: "Patients and records"
---

Your health information is yours. Open **Records → Privacy & access** to see which practices are connected to you and who has opened your record.

## The practices you're connected to

A practice can reach your record while it is connected to you, and not otherwise. Practices you have never connected to see nothing, and a practice cannot see a record held by a different practice.

**Privacy & access** lists every practice connected to you.

A connection is not always full access. A practice you have connected to for booking alone can take your appointments without your health records being part of the connection. Each practice in the list says which kind of connection it is.

## The log of who opened your record

The same screen holds **Recent access to your record**. Every time your information is opened it is written down there, whether it was opened by you or by a practice, and a download of your information is recorded alongside a view.

The list holds the last 50 entries.

![Privacy and access: the practices connected to you, and the log of who opened your record](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/portal/privacy.png?_a=BAMAOGDh0#1440x900 "Both live on one screen.")

## What Practor itself can see

Practor operates the software. Practor staff do not browse patient records.

Nothing Practor attaches to a support request says anything about you either. Beside a ticket a support agent sees the practice's name, when it became a customer, and its other tickets. That is all.

## Give a family member access

**Family** is where you book for a child. Practor switches it on account by account, so it is in your sidebar only if it has been switched on for yours. If it isn't there, that's why, and your practice can't turn it on for you.

The page is **People you look after**, empty until you press **Add a child**. A child you add starts with all three permissions below. Open them from the list to switch any of them off:

![The Family screen, where a child is added to your account](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/portal/family.png?_a=BAMAOGDh0#1440x900 "People you look after sit alongside your own visits.")

| Permission | What it covers |
| --- | --- |
| Book appointments | Make, move and cancel appointments for you |
| See health records | Conditions, medicines, results, and anything a practice shares |
| See invoices | Invoices from your practices, and what has been paid |

You grant each one separately and can withdraw any of them. Somebody who asks for access sees nothing until you say yes, and if you decline they learn only that.

## Access for a child changes with age

A guardian's access narrows on its own as a child grows up, without anyone having to remember to change it.

| Age | What a guardian keeps |
| --- | --- |
| Under 12 | Every permission they were granted |
| 12 to 17 | Booking appointments only. The other two stop applying, whether or not you granted them |
| 18 and over | Nothing. The grant ends |

Twelve is the age at which a child can consent to their own treatment, which is why the health record stops being a guardian's to read at that point rather than at eighteen.

The narrowing is applied every time someone opens a record, so it takes effect on the birthday itself.

## Take a copy with you

**Profile → Privacy → Download my information** builds one file holding your details, the practices connected to you, your records, invoices, documents, and the log of who has looked at your record.

Practor asks you to prove it is you before building the file, because of what the file holds. The download is then recorded in the access log like any other opening of your record.

## Related

- [Add a patient](/help/patients-and-records/add-a-patient)
- [Understanding your invoice](/help/billing-and-claims/understanding-your-invoice)