---
title: "What happens after you book an appointment"
summary: "Your appointment appears under Appointments the moment you book, and its label says whether the practice has confirmed it yet. Moving it has a cut-off."
source: https://practor.app/en-za/help/scheduling/what-happens-when-you-book
published: 2026-09-14T06:45:13.740Z
updated: 2026-09-29T12:02:49.536Z
category: "Scheduling and calendar"
---

Your appointment shows up under **Appointments** the moment you book. The label on it says whether your practice has confirmed it.

## Pending, or confirmed

Some practices confirm online bookings straight away. Others check each one, so yours sits at **Pending** until someone there accepts it.

Pending means nobody has agreed to see you yet. The appointment stays in your list while you wait. If the time passes and nobody has answered, it ends as **Never confirmed**.

![The appointments list, one visit confirmed and one still pending](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/portal/appointments.png?_a=BAMAOGDh0#1440x900 "The label on each visit says where it stands.")

## Reminders

A reminder appears in Practor two days before your visit. Leave it unread and an email follows half an hour later, then a text the day before if you still haven't looked. Open it at any point and the rest stop.

Book less than two days ahead and you get no reminder at all, because you only just chose the time.

Nothing depends on the reminder either way. If none arrives your appointment is still there, and **Appointments** shows it whenever you want to check.

## Move your appointment

Open **Appointments**, pick the visit, and choose **Reschedule**.

Every practice sets its own notice period. Get closer to the appointment than that and **Reschedule** greys out. Under it you'll read **It is too late to move this online. Phone the practice and they can move it for you.**, beside a button that calls them.

You have three minutes after booking to change anything, whatever the notice period says. That's there so a mistake can be undone on the spot.

## Cancel your appointment

**Cancel appointment** keeps working right up to the start time. The notice period doesn't block it.

Cancel inside that period and Practor says first: **This is short notice. The practice may not be able to fill your time.** Confirm, and the cancellation goes through anyway. Telling them late beats not turning up, and your slot can go to someone on their waitlist.

After the start time, you can't move or cancel online.

![Reschedule and Cancel appointment on a visit, with the notice period beside them](https://res.cloudinary.com/drmnydbcs/image/upload/c_limit,w_1600/f_auto,q_auto:good/v1/help/portal/appointment-actions.png?_a=BAMAOGDh0#768x161 "Both live on the visit, under Need to change this?")

## Your appointment isn't showing

Check which email address you signed in with. If it isn't the one your practice has on file, your booking sits against the other one. Contact your practice and they can tell you which address they hold.

## Related

- [Understanding your invoice](/help/billing-and-claims/understanding-your-invoice)
- [Who can see your records](/help/patients-and-records/who-can-see-my-records)
- [Rate a visit](/help/scheduling/rate-a-visit)