Find and download your Practor invoices

Each time we charge your card, you get an invoice for it. That's one when your usage is settled, one each time you top up your balance, and one a month for Ava Front Desk if you have it switched on. Only an owner or an admin of the practice can see them. ## Find an invoice 1. Open **Settings**. 2. Under **Billing**, choose **Usage**. 3. Scroll down to **Invoices**. The newest invoice is at the top. Each row shows the invoice number, the date the charge covers from, its status and the amount. For usage, that date is when the usage began, so it can be earlier than the day you were charged. Ten fit on a page, and **Next** and **Previous** move through the rest. Until your card has been charged, the section reads **No invoices yet**.  ## Download an invoice Press the download icon at the end of its row. Your browser downloads the invoice as a PDF you can save or print. For usage and top-ups, Practor makes the PDF when you download it, so it has your billing details as they are then. If you correct your address, the next download has the new one. ## Read the status | Status | What it means | |---|---| | **Paid** | The money has left your card. Every invoice for usage or a top-up is paid when it's issued. | | **Pending** | A Front Desk invoice we haven't charged yet. | | **Failed** | We couldn't charge your card for a Front Desk invoice. | When a charge fails, a **Payment failed** banner appears at the top of the page. Press **Retry payment** to charge your default card again, or **Update payment method** to add another card.  ## Get each invoice by email We email an invoice for usage and for a top-up to your billing email, with the PDF attached. If you reply, it goes to [email protected]. To set the address: 1. Open **Settings**, then **Usage**. 2. Under **Billing contact**, press **Edit details**. The **Subscription information** form opens. 3. Fill in **Billing email** and press **Save changes**.  Until you set one, a **Subscription information required** banner shows at the top of the page, and its **Set information** button opens the same form. With no billing email, nothing is emailed, but the invoice is still under **Invoices**. You also need a billing email before you can top up. ## Put your practice's details on the invoice The **Bill to** part of an invoice comes from **Billing contact**. Press **Edit details** to change any of these: - **Billing email** - **Tax ID / VAT number** - **Company registration** - The billing address **Business type** is saved but doesn't appear on the invoice. ## Check what an invoice charges for An invoice for usage has one line for each thing you used, with how many, the rate and the total. Claims, Ava's notes and storage each get a line of their own. If a rate changed partway through, the old and new rates are separate lines. A top-up has one line, **Balance top-up**, for the amount you added. If your practice is billed in one currency and your card is charged in another, the invoice says what left your card and the exchange rate we used. Practor isn't registered for VAT, so there's no VAT on its invoices.