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Scheduling and online booking

Patients book themselves into your diary from a link, Practor sends the reminders, and when someone cancels, Practor offers the time to your waitlist, so your day stays full without anyone phoning round. Scheduling is free for everyone in the practice.

Start free See what Practor costs

A cancellation, filled from the waitlist.

  1. 1 Marike cancels her 10:00 Online or through reception, and the time is free again.
  2. 2 A minute later Practor checks the time is still free.
  3. 3 The waitlist gets the offer Practor offers the time to the first patient on the waitlist whose days and times match, by email, and by text if they've agreed to messages.
  4. 4 Lerato accepts She's booked and off the waitlist, and nobody at the practice had to phone round.

Patients book, move and cancel online

Each practitioner has one booking page with their open times. Anyone with the link can book, with no account and no password, and the page only shows times that are still free.

Practor sends the reminders

Nobody at the desk types a reminder. Each patient agrees to reminders first, and Practor can ask them by text. With business hours on, a reminder due at night waits until you open.

Each text costs R0.50. In-app notices and email are free.

Patients with a portal account
  1. In-app notice In their patient portal 2 days before
  2. Email Only if the notice is unread 30 minutes later
  3. Text Only if both are still unread The day before
Opening any of them stops the rest.
Everyone else Appointment reminder One text, sent this long before 1 hour2 hours4 hours12 hours24 hours48 hours

The diary

Book in a click
Click an empty slot to book an appointment, or drag down the grid for a longer one. Appointments can repeat daily, weekly, monthly, yearly or every weekday.
A clash warns but never blocks
Practor tells you the time is already taken and lets you go ahead with Schedule anyway. Drag an appointment to a new time, and Practor snaps the appointment to the nearest 15 minutes.
Your hours become slots
Set the days and hours you see patients and how long an appointment runs, from 15 minutes to two hours. If you block out a morning, nobody can book into that time.
Reception sees every diary
A practice support profile sees every practitioner's diary without being invited. Practitioners share their own diary with a colleague as view only, can edit or full access.

When someone cancels, Practor fills the time from your waitlist, and nobody has to phone round. The diary, online booking and the waitlist are free for everyone in the practice.

Start free Read how the waitlist works

Questions practices ask

Can patients book online without an account?

Yes. Anyone with your booking link can book, with no sign-in and no invitation. Each practitioner turns public booking on for their own schedule, and you can put the link on your website or send the link to a patient. Turn on online booking

Can I approve bookings before they are confirmed?

Yes, and approving first is the default. Each request waits for someone at the practice to say yes. If nobody answers before the appointment time, the request expires and the patient gets an email. You can switch to confirming bookings straight away instead.

How late can a patient cancel or move an appointment?

You choose: any time, or 2, 12, 24 or 48 hours before, with 24 hours as the default. Past the cut-off, Practor asks the patient to phone the practice to move an appointment. They can still cancel, and Practor marks the cancellation late.

What happens when a patient cancels?

With the waitlist on, Practor waits a minute, checks the time is still free and offers the time to the first patient on the list whose days and times match, by email, and by text if they've agreed to messages. They have 15 minutes to accept, or however long you set, from 5 minutes to 24 hours. How the waitlist works

Does Practor stop double bookings?

Online, yes: anything on any of your calendars makes that time busy, so nobody can book over that time. In the diary itself a clash warns you and lets you book anyway, because sometimes you mean to.

How do appointment reminders work?

Practor texts a patient once, 1, 2, 4, 12, 24 or 48 hours before the appointment, after they've agreed to reminders. Patients with a portal account get an in-app notice first, then an email, and a text only if neither has been read. Each text costs R0.50; notices and email are free. Send appointment reminders

Do patients get to rate their visit?

Two hours after an appointment marked attended, Practor asks the patient four short questions. Only the practice owner sees the answers, nothing is published, and Practor flags a low score for you to follow up.

What does scheduling cost?

The diary, online booking and the waitlist are free for everyone in the practice, with no seat charge. You pay R0.50 for each reminder text; in-app notices and email reminders are free. See every rate

The rest of the practice

Guides for schedulingSee every feature